This section explores user competency at learning how to interact with user interfaces. There are those who are beginners, those who are experts, and those who fall in between. Those who fall in between are called perpetual intermediates and usually are who designers design for.
I think this is an alarming point of consideration that designers should think about because it requires plenty research in order to know what users need. We're not talking about users in general, but users at different levels of the learning curve. What could designers do to help bring beginners into the expert stage without having themsfall back into the perpetual intermediate zone? Would helping beginners too much be "nannying" too much? In order to be expert at, for instance, programming language, one must put in continuous effort into updating his or herself and practicing the codes that pertain to a programming language. Otherwise, one will easily fall back into being an intermediate. It's not neccessarily a bad thing, because if extra technical knowledge isn't necessary for a person's career per say, the person wouldn't mind being an intermediate.
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